Compliance Service terms

Email Service Terms

Business and personal email only — bulk marketing and spam are prohibited.

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Source file updated 9 June 2026

Email Service Terms

MaysWeb — maysweb.cloud

Effective date: 9 June 2026

Provider: MaysWeb

Contact: [email protected] | +44 (0)2039 308 143

1. Service purpose

We provide business and personal email mailboxes for legitimate day-to-day correspondence related to your organisation or permitted personal use under a business account.

The service is designed for normal email communication — not broadcast marketing platforms.

2. Prohibited use (important)

To protect deliverability and our infrastructure reputation, the following are strictly prohibited unless we provide separate written approval for a dedicated, compliant sending platform:

  • � Bulk marketing campaigns, newsletters sent to purchased lists, or mass unsolicited email.
  • � Spam, phishing, malware distribution, or deceptive content.
  • � Mailing to addresses without provable consent or lawful basis under PECR and UK GDPR.
  • � High-volume automated sending that exceeds fair-use thresholds for shared business mail.
  • � Relaying mail for third parties not under your direct control.

3. Permitted use

  • � Day-to-day business correspondence with customers, suppliers, and staff.
  • � Transactional messages related to genuine customer relationships (quotes, invoices, support replies).
  • � Low-volume opted-in updates to contacts who have clearly consented.
  • � Personal mailboxes used for legitimate individual communication where included in your plan.

4. Technical requirements

You must configure SPF, DKIM, and DMARC appropriately for domains sending through our service. We may assist as part of managed DNS where contracted.

Mailbox passwords must be strong and unique. Compromised accounts must be reported immediately.

5. Monitoring and enforcement

We monitor outbound mail patterns, complaint rates, and blocklist status. We may throttle, quarantine, or suspend sending where abuse is suspected.

Repeated violations may result in immediate termination without refund and reporting to relevant authorities where required.

6. Data protection

You are the controller for mailing list data you manage. You must maintain records of consent, honour unsubscribe requests promptly, and process personal data lawfully.

7. Availability and backups

We provide resilient mail storage and routine backups appropriate to the service tier. You remain responsible for retaining business-critical archives if longer retention is required.

8. Liability

Our liability for email services is limited to fees paid in the twelve months preceding a claim. We are not liable for deliverability issues caused by recipient filters, third-party lists, or policy breaches by users.