VOIP Service Terms
MaysWeb — maysweb.cloud
Effective date: 9 June 2026
Provider: MaysWeb
Contact: [email protected] | +44 (0)2039 308 143
1. Service scope
We provide business VOIP telephony services including numbering, extensions, routing, voicemail, and related features as configured in your service order.
Services are supplied for lawful business communications within the UK and destinations agreed in your plan.
2. Emergency calls and location
You must provide and keep accurate registered address information for emergency call routing. You are responsible for informing users of any limitations compared with traditional fixed-line emergency services.
Failure to maintain accurate location data may delay emergency response.
3. Acceptable use
- � No fraud, harassment, unlawful robocalling, or misrepresented caller ID.
- � No premium-rate abuse, trunk pumping, or unauthorised reselling without written consent.
- � No excessive auto-dialling or telemarketing that breaches PECR, TPS/CTPS rules, or Ofcom guidance.
- � No activity that degrades carrier reputation or causes listing on industry blocklists.
4. Number porting and ownership
Number porting is subject to carrier workflows and verification. You authorise us to act as your agent for port requests submitted with valid documentation.
5. Quality and availability
Call quality depends on your internet connection, local network configuration, and third-party carriers. We are not responsible for broadband outages outside our control.
6. Suspension
We may suspend or terminate services immediately for abuse, non-payment, regulatory direction, or material breach. You remain liable for charges incurred prior to suspension.
7. Liability
Our liability is limited to fees paid for VOIP services in the twelve months preceding a claim, except where limited by law.